Privacy policy

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

This privacy notice is for the this platform: www.videolearning.co.uk and served by Mediamerge Limited and governs the privacy of its users who choose to use it. This notice sets out the way this platform collects, processes, stores and protects user data and information will also be detailed within this notice.

For the purpose of this policy, personal data means information that relates to an identified or identifiable individual.

 

Who we are

Mediamerge Limited, Orwell House, Cowley Road, Cambridge, CB4 0PP. Company registration number: 06014471.
Registered Address: 20 Ditton Fields, Cambridge, CB5 8QL
VAT: UK972 7179 80
Email: info@mediamerge.co.uk

 

Type of users

All users: All users browsing our website.
Main account holder: Schools/organisations who have subscribed to our website.
Sub account holder: Main account holder has invited other users to access their membership. These users are sub account holders.

 

How do we collect personal information about you?

The information collected and stored about you is done through the following methods:

  • Filling out the online contact and feedback form
  • Subscribing to our product via the subscription form
  • Online Web Chat (if you choose to share contact information)
  • Direct contact (e.g. telephone, email, social media)
  • Use and view website via browser’s cookies, online tracking
  • Social media campaigns: Facebook, LinkedIn, Google Ads

 

The data we collect

We use different methods to collect personal data from and about you, including through the following means: Direct interactions and Automated interactions.

During the subscription process, we collect data provided by yourself as a contractual necessity and in order to provide the service and/or fulfil an order.

  Main Account holder Sub-account holder
Identity Data: First Name, Last Name √ √
Contact Data: Address (billing and delivery) √  
Profile Data: Username Password √ √
Financial Data: Payment card √  
Transactional Data: Your purchase history √  
Technical Data: login data, location (Geo-Located country when VAT is enabled) √ Login data only
Usage Data: How you use our website √ √
Marketing and Communications Data: Your communication preferences √  

If we intend to use your information to get in touch for reasons other than transaction required communication such as a reply to your question, or confirmation of an order, we will make this clear and ask for your consent to do so.

On occasion we might collect data that is not contractual. We use it for marketing purposes and our forms are set-up so that you are under no obligation to provide us this information.

Examples: How did you find out about us?

 

Online/phone Card Payment

We do not store credit card information. All card transactions are made through our payment processor who specialise in the secure processing of credit/debit card payments.

To keep your personal details safe, all our websites accepting online payments have an SSL certificate ensuring the data you enter is encrypted.

If paying over phone by card, we do not record our calls, or write down card or personal information.

 

Why we collect your data and the retention

Form Data Collected Purpose

Further

communication

 Data stored Data retention
Contact form Name, Organisation, Email, Tel, Message To email /call you Yes UK server 7 year
Pricing request Name, organisation, Email To email / call you Yes UK server 3 years
Online chat Name and email (not required) To answer query / support No unless requested Ireland 2 years
Free Trial Name, Surname, Address, Organisation, Email, password Give access to subscription / To contact after trial Yes UK server 3 years
Subscription Name, Surname, Address, Organisation, Email, password Give access to subscription / support / offer / renewal Yes UK server 7 years
Subscription sub-account Name, Surname, Email, Password Give access to sub-account users / support (if we are contacted directly) No UK server 1 year (after end of subscription of main account)
Transaction (with credit card payment)

Subscription

+

Card information

 Card Payment No

UK server

 

Card: Payment Gateway Ireland

 7 years
Usage data Login count Support / view usage No UK server 7 years

 

As a business we do not hold large quantities of personal data other than that which is for contractual necessity as most marketing communications are business to business. We review our retention periods for personal information on a regular basis.
Data to do with ordering and invoicing are kept for seven years in order to support our accounts obligations to HMRC.
If you are subscribed to a service, we will hold the data seven years after you have discontinued.
If you have sub-accounts, we will hold that data for 6 months after you remove them or 1 year after the expiry date of your subscription. Sub account contact information is only used for automated transactional communications.
If you are a sub-account user, you would have to contact the main account holder to manage your data.

 

Personal data of sub-account users

Sub-account users are the users that are added to a primary account holder’s subscriptions, e.g the students of a teacher training course. These users are added and managed by the main account holder themselves unless we are asked to support them.

Sub accounts only contain basic information required to enable access to the site and identify users for the main account holder – Name/Surname and email address. This information is also used by the website to send automated communications to authenticate the user, set or change their password and allow them access to the site. Mediamerge do not use or share this user information for other purposes. All sub user data is permanently removed within 12 months of cancellation  of the primary account.

 

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
Cookies are small files saved to the user’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].
Other cookies may be stored to your hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

 

Who has access to your information?

Only Mediamerge staff have access to personal data.

We do not sell or rent our customer data to third parties.

We carefully check that third-party services we use are GDPR compliant and accountable. When we use third party service providers, we disclose only the personal information that is necessary to deliver the product or service.

Third-party services

We collect anonymised data through for analytics and to improve our services from third-party services such as Google Analytics.

 

Data security

We have put in place a range of safeguards, which are physical, technological and administrative, to protect the security of your personal information. This includes, but is not limited to:

  • Using UK based web hosting with ISO 27001 certification – an international standard which demonstrates that a business is following best practice information security processes
  • The site is protected by SSL which establishes an encrypted link between our web server and the visitor’s web browser to ensure that all data passed between the two remain private and secure
  • Endpoint firewall installed on the server, providing enhanced protection
  • Web Application Firewall (WAF) that identifies and blocks malicious traffic

We review our processes on a regular basis and keep our systems up to date. We understand that no security system is impenetrable which is why we do not hold sensitive financial data and we use accredited third-party gateways for transaction handling.

 

 

Resources & Further Information